FREQUENTLY ASKED QUESTIONS
Joining is easy! Just click the Join button to get started. If you already have a customer account with our store then simply login. Once you're registered, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!
You can earn points by participating in any of our interactive promotions! First, earn 10 points for every $1 you spend or click on any of the tiles in the “Ways to Earn” section of the Welcome Home Rewards page. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time! Referring new customers, friends or others, is a great way to earn $20 worth of points at any time.
Glad you asked! You redeem points for discounts on products and orders. 500 points equals $5 off, 2000 points equals $20 off and so forth. We will be adding additional exclusive promotions you can redeem points for in the future.
Redeeming your points is easy! Simply click "Redeem My Points" in the “How to use your points” section of the page, copy the code & use it at checkout for a discount on your order!
When you’re logged in, your point balance as well as point earning history, it’s located in several places on the Rewards page.
Absolutely not! Sign up is 100% free (you actually get points for joining), and it will never cost you anything to earn points. You will have the opportunity to earn points by buying exclusive products however.
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!
You should receive points in your account instantly once you complete a promotion!
Nope! Your points will never expire.
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.Sound kind of confusing?
Let's take an example: let's say you had previously spent $50 earning 500 points in the process, and you decide to buy a $20 item, which bumps you up to 700 points. If you decide to return the $20 item, point balance would go back down to 500– it's just like you hadn't bought the item in the first place.
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.
We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.