I WAS PREVIOUSLY A LONGABERGER HOME CONSULTANT. CAN I STILL SELL LONGABERGER PRODUCTS?
Yes! We launched the Longaberger Home & Life Stylist program in 2020. The Longaberger Family program, will give you the opportunity to set up a Longaberger marketplace and earn up to 20% on the sale of each Longaberger item on Longaberger.com either through home parties or through your social media channels. We are excited to work with the Longaberger community of Home & Life Stylists and customers to begin maintaining both the community and financial opportunity that Longaberger offered women across America.
WHO OWNS LONGABERGER?
In November 2019, Xcel Brands, a New York-based design and consumer products company led by Robert D’Loren as CEO, acquired the Longaberger brand. Xcel Brands is working with the Longaberger family to maintain the values Dave Longaberger instilled in the brand and its community.
WHAT DOES A NEW YORK CITY COMPANY KNOW ABOUT BASKETS?
Xcel Brands intends on working with the skilled artisans in Dresden, OH to manufacture Longaberger heir-loom quality baskets
ARE LONGABERGER BASKETS STILL MADE IN OHIO?
Yes! Xcel Brands will continue to make handmade baskets in Dresden, OH. We are also working on other product categories including food, pottery, and other home decor products, many of them made in local communities around the United States and abroad.
DO YOU OFFER REPAIR OR REPLACEMENT ON DAMAGED LONGABERGER PRODUCT?
All products purchased through Longaberger.com or QVC.com since November 2019 are guaranteed free from manufacturing defects. Unfortunately, we cannot offer to repair or replace Longaberger branded products purchased before November 2019.
IS LONGABERGER AFFILIATED WITH THE LONGABERGER COMPANY OR JRJR NETWORKS?
Longaberger is owned by Xcel Brands and is not associated with The former Longaberger Company, CVSL, JRJR Networks, or with the prior multi-level marketing organization
WHAT PAYMENT METHODS DOES LONGABERGER ACCEPT?
Payment can be made with credit cards of the following types: American Express, Discover, Mastercard, and Visa. We also offer PayPal, Amazon Pay, Apple Pay, and Shop Pay
WHEN WILL I BE BILLED FOR MY ORDER?
You will be charged immediately upon order placement. We currently do not support pre-orders or back-order items. Please contact our customer care team at help@longaberger.com for more information.
HOW DO I KNOW IF MY ORDER WAS COMPLETED SUCCESSFULLY?
Once the checkout process is complete, you will be re-directed to a page that displays your order confirmation number. You will receive a confirmation email within a few minutes of placing your order and a second email will be sent with tracking information once your order has shipped. Additionally, you will also receive a final automated confirmation email that confirms your order has been delivered.
WHAT FINANCING OPTIONS DO YOU HAVE?
We've partnered with Shop Pay to provide you with an easy and affordable way to shop Longaberger. Our financing starts as low as 0% APR for purchases $250 and over with loans of 3, 6, or 12 months for those that qualify.
Learn More: https://shoppay.affirm.com/help/s/
HOW DO I RECEIVE THE WELCOME OFFER?
When you sign up for our email list on our website, you will receive a welcome code for 10% off your next online purchase. You will also be the first to know about new launches, store openings, events, and inspiration when you sign up for our email list.
WHAT DOES MY ORDER'S STATUS MEAN?
If your order status states unfulfilled it means that we have received your order and are in the process of preparing it for shipment. If your order status states fulfilled it means that your order has shipped and a tracking confirmation email has been sent to the email address that is associated with the order. If your order states partially fulfilled it means that one or more items on your order have not been shipped, as of yet, while other items on your order have already shipped. If you have any questions or concerns please contact our customer care team at help@longaberger.com.
WHAT IS YOUR SHIPPING POLICY?
Orders placed by 12PM ET for delivery within the 48 contiguous states, including the District of Columbia, should arrive 10-15 business days after shipping. Please note, orders placed after 12PM ET on a Friday, Saturday or Sunday will be processed the following business day. Saturday, Sunday and holiday delivery is not available. Delivery times are not guaranteed and may vary based upon the carrier as well as the time of year.
The price of shipping is a tiered flat rate, depending on the dollar amount of your order. The calculated amount is the subtotal of your order, before taxes and after discounts.
For additional details click: here
WHEN WILL MY ORDER ARRIVE?
Orders placed by 12PM ET for delivery within the 48 contiguous states, including the District of Columbia, should arrive 10-15 business days after shipping. Please note, orders placed after 12PM ET on a Friday, Saturday or Sunday will be processed the following business day. Saturday, Sunday and holiday delivery is not available. Delivery times are not guaranteed and may vary based upon the carrier as well as the time of year. Please make sure to reference the automated email with the tracking number for your reference.
WHAT IS YOUR RETURN POLICY?
Most orders will include a return label for your convenience. We will accept returns only for eligible items purchased through the Longaberger online store that are received back within 30 business days from delivery date for a refund or online store credit. Returns, refunds and online store credits may be made at the discretion of Longaberger Licensing, LLC.
For additional details click: here
DO YOU ACCEPT EXCHANGES?
We do not accept exchanges at this time. If you wish to exchange an item, please return your current item and place a new order for the item of your choice.
WILL YOU REQUIRE ME TO SIGN FOR MY ORDER?
We currently do not require signature confirmation on any products but if you would like to have a signature confirmation package please contact our customer care team at help@longaberger.com before placing your order.
HOW DO I KNOW IF AN ITEM IS OUT OF STOCK?
We do our best to ensure items online are in stock. However, due to online traffic, items will occasionally sell out on our website. You will see a back in stock notification sign up button on the product display page and once the item is back in stock you will receive an automated email letting you know the item is back in stock should you still wish to purchase it.
DO I HAVE TO PAY SALES TAX ON MY ONLINE ORDER?
We charge sales tax in NY, NJ, and OH. State sales tax may apply to your order based on local rates for your shipping location.
HOW LONG DO I HAVE TO CANCEL MY ORDER?
To cancel you order, please reach out to our customer care team at help@longaberger.com immediately for further assistance with this request. Please note that once the order is picked and packed, our customer care team is unable to cancel an order.
DO YOU ACCEPT PHONE ORDERS?
We currently do not accept phone orders or phone customer service, if you need further assistance please contact customer care team at help@longaberger.com
MY PACKAGE WAS LOST, WHAT DO I DO?
If your package gets lost in transit please contact our customer care team at help@longaberger.com right away. We will do everything we can to assist you in locating your order. We cannot be held responsible for packages once proof of delivery is generated by the mail carrier.