HOW DO I CHECK MY ORDER STATUS?

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can see your “Order History”. Select the order number to view details. If you are not a registered user, you can contact us by emailing customersupport@longaberger.com.

Our customer service team is available from 9am to 5pm (ET) Monday through Thursday, except for holidays.

HOW DO I CANCEL AN ORDER OR BACKORDER?

IN STOCK ORDERS: Orders are authorized and processed in real-time so cancelling may not be possible. If the order has already been processed, you will need to follow the Returns process to return for a refund or online store credit.

OUT OF STOCK/BACKORDERS: Any orders or parts of orders that are out of stock will be canceled. You will be notified via email if your order, or any part of your order, has been canceled.